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Booking Appointments

We are pleased to offer Online Appointments for our Great Horton, Wibsey and Buttershaw surgeries.

If you have not yet registered:

Online appointments can be booked quickly and easily wherever you are, 24 hours a day, 365 days a year.

To access the appointment system via SystmOnline, you will need to fill out a Registration Request form which can be obtained from our Reception desk.

Please bring with you an approved form of identification (Passport, Photocard Driving License or Birth Certificate). Our Receptionists will then be able to register you and give you your login details.

TO REGISTER, YOU MUST ATTEND IN PERSON AND BE AGED 16 OR OVER.

Once you have obtained your login details from Reception, simply login to SystmOnline

We have increased the number of staff working at the start of the day and invested in a new high capacity telephone system.

Great Horton Surgery – 01274 425600
Wibsey Surgery – 01274 425600
Buttershaw Surgery – 01274 321888

However, with over 100 appointments each day to be allocated, at times you may experience some difficulty in getting through. To help with this, we politely request that you adhere to the following guidelines:

  • From 8.15am until 9.30am each day, our receptionists will ONLY take calls to book same day appointments and for requests for home visits. If your call is for anything else you will be asked to ring back after 9.30am.
  • From 9.30am, our Reception staff can take calls for other things including prescription requests, book in advance appointments and other enquiries.
  • You can also call in to the surgery in person to book appointments at Reception at any time from 8.15am – 6.00pm.
  • Please note that phones are always busy at 8.15am and you may get the engaged tone. We have a large team taking calls at that time and a number of lines into the surgery so please keep trying and you will get through before long and our staff will be on hand to help you.
  • If you need a home visit, please try and request this before 10.30am  so that the GP team can plan and prioritise their workload accordingly.
  • Receptionists are told to ask for as much information as possible in order that requests can be given the necessary priority.
  • Please remember that we have a large team of healthcare workers at The Ridge. It may well be more appropriate for you to see one of our Nurse Practitioners, Practice Nurses or Healthcare Assistants.
  • If you are housebound and need help, District Nurses are available for home visits and may be able to offer you the support you need.
  • The GPs are available to give advice over the telephone. You may be asked either to call back or to leave your telephone number in order that your call maybe returned at a more suitable time.

If we are fully booked;
Demand varies from day to day, and we only have a set number of appointments, so there may be some occasions when we have allocated all the appointments for a particular day.

If this is the case when you ring, you will be asked if the problem is urgent and needs to be dealt with today. If, in your opinion, it is urgent you will receive a call back from a trained clinician who will assess the urgency of your need and make the necessary arrangements to treat you appropriately.

We always encourage our patients to contact us if they are concerned, but there are times when there is no need to see a GP and where you can and should manage with Common Ailments Information Leaflets. The linked Information Sheets gives guidance on treating coughs, colds, sore throat, earache, diarrohea & vomiting, conjunctivitis and constipation among others.

If you have an appointment and are unable to keep it for any reason, please make sure you ring to cancel so someone else can make use of that valuable time.


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