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Health Starts With You

The Team

The Ridge Practice Charter

Striving for Quality.

How We Can Help You

  • You will be greeted in a friendly courteous manner by staff wearing name badges
  • We will give you full information about the availability of services within the practice
  • Where you have booked an appointment, you will be seen within 30 minutes of your appointment time, but where a delay may occur you can expect to be advised of this
  • We will keep you fully informed about all aspects of your condition, possible treatments and side effects
  • Telephone calls will be answered promptly and diverted to the appropriate person
  • We endeavour to have requests for repeat prescriptions completed and ready for collection within 48 hours
  • You will be seen the same day with an urgent medical problem
  • We will respect your confidentiality at all times
  • If you are unhappy about any aspect of your care and wish to discuss this further, please contact your Doctor or one of the Managers, who will see you as soon as possible.

Help Us To Help You

  • Please request a home visit and night visit when absolutely necessary and you are too ill to attend the surgery
  • Please give us adequate notice of appointment cancellations
  • Please treat the staff courteously
  • Please inform us if you change your name of address
  • Please consider other patients and remember one appointment is for one patient only

We all have a responsibility for our own health.
Together we can achieve this goal.

System online services are now available, on request, to patients over 16 years of age.


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